Already have a claim?
If you’re in the middle of the process, you can track your claim online or call us at 1-800-672-5246.
We understand that submitting a claim can be confusing, and that’s why we’ll be there to assist you along the way. But, if possible, there are a few helpful steps you should take before contacting us.
AAA policyholders can call us to get assistance after a crash.1 With AAA Accident Assist, we’ll:
If you’re in a crash, call AAA Accident Assist from a safe location and provide the following information:
Having your car repaired at a AAA Member Preferred Repairs shop:
Of course you can have your vehicle serviced at a repair facility of your choice. But with AAA Member Preferred Repairs, the service you receive is maximized with a lifetime warranty on workmanship.2
Call us to find out which pre-qualified facilities are close to you.
Take steps to ease the claims process
Keep a record of everything you own
Would you be able to list all the possessions you’ve accumulated over the years if they were destroyed by a fire? An up-to-date home inventory can help get your insurance claim settled faster, verify losses for your income tax return, and help you purchase the correct amount of insurance.
Easily access your auto proof of insurance
We make it easy for you to access your auto proof of insurance card. You can log in to your account for a printable card, or use our mobile app to for a digital version that’s handy when you’re on the go.
Here are the key steps how we’ll handle your claim:
A claims representative will assist you throughout the entire claims process.
On average, the repair process takes approximately 14 days. New technology has helped drivers avoid accidents, but has also made vehicles more complex to repair. Here is how our vehicle repair process works:
Here are some things you should know in the event your vehicle is declared a total loss:
If your vehicle carries the appropriate coverage, your insurance will pay for the tow as well as reasonable storage fees charged by the tow yard. The tow is not deducted from your annual road service calls afforded by your membership. Keep a record of who towed your vehicle and where they towed it so that your claims representative can assist with recovering the vehicle and getting the claim underway.
We also offer AAA Accident Assist if your vehicle is not drivable after a crash. The program features:
The following information will be helpful when reporting your claim:
When filing your claim, ask if your situation qualifies for a referral through AAA’s network of emergency services providers. This network is available to assist emergency claims 24 hours a day, seven days a week.
There are many advantages to using a pre-approved contractor, but you ultimately choose who provides services for your home. Coverage for emergency services may be subject to policy terms and conditions.
AAA Insurance is a collection of AAA branded products, services and programs made available to qualified AAA members. AAA personal lines insurance is provided to qualified AAA members by Inter-Insurance Exchange of the Automobile Club. Life insurance is underwritten and annuities are offered by AAA Life Insurance Company, Livonia, MI. AAA Life is licensed in all states, except NY. Your local AAA Club and/or its affiliates acts as an authorized agent for their affiliate insurers including AAA Life.
1For members with liability-only or other limited coverage with AAA’s affiliate insurer, roadside assistance service is provided under your membership (not your insurance policy), and may be subject to membership restrictions. Repairs, rentals, and other benefits are subject to policy coverages and limits.
2Warranty applies to each claims repair under the program, excludes parts and materials, is non-transferable, and does not apply to those with liability-only or other limited coverage. Other restrictions apply.